AgooAI is committed to full compliance with A2P 10DLC regulations for business messaging in the United States.
⏳ Registration Status: PENDING We have submitted our application for A2P 10DLC registration
Campaign Type: Delivery Notifications
Use Case: Transactional restaurant order updates
While our registration is being processed, we are ensuring all our practices align with A2P 10DLC requirements and TCPA regulations.
Our SMS Compliance Commitment
We are building our SMS system with full compliance in mind:
✅ Clear consent mechanisms before sending any messages
✅ Transactional messages only (no marketing without separate consent)
✅ Easy opt-out process (STOP keyword support)
✅ Message content strictly related to order fulfillment
✅ Compliance with TCPA regulations
✅ Respect for quiet hours (8 AM - 9 PM local time)
Message Types We Will Send
Once fully operational, all SMS messages will be strictly transactional and related to active orders:
✅ Order Confirmations
Immediate confirmation when order is received with order number and estimated time.
Order confirmed! #ORD-1234 - Total: $25.50. Ready in 20 min.
🍳 Preparation Updates
Status updates as order moves through preparation stages.
Your order #ORD-1234 is being prepared by our chef.
📦 Pickup Notifications
Alert when order is ready for pickup.
Ready for pickup! Order #ORD-1234 at Kate's Kitchen.
🚗 Delivery Updates
Delivery status and driver information.
Your driver Sarah is on the way! ETA: 15 minutes.
Customer Consent Process
How We Obtain Consent
Phone number provided during order placement
Clear disclosure of SMS notifications at checkout
Explicit agreement to terms before order completion
Consent specific to order-related messages only
Consent Language Used
"By providing your phone number and placing your order, you agree to receive transactional SMS notifications about your order status. Message and data rates may apply. Reply STOP to opt out at any time."
Opt-out requests will be processed immediately and automatically. You will receive a confirmation message and no further SMS communications.
Data Protection & Privacy
🔒 Data Security
End-to-end encryption planned
Secure data storage
Regular security audits
PCI DSS compliance in progress
🚫 We Never
Sell phone numbers
Share with third parties for marketing
Send marketing without consent
Store messages unnecessarily
📊 Data Retention Policy
Order data: 90 days
Phone numbers: Until opt-out
Message logs: 30 days
Compliance records: As required by law
TCPA Compliance
AgooAI is committed to full compliance with the Telephone Consumer Protection Act (TCPA):
✅ Prior express written consent obtained before sending messages
✅ Clear and conspicuous disclosure of messaging program
✅ Easy opt-out mechanisms provided in every message
✅ No messages sent between 9 PM and 8 AM local time
✅ Accurate sender identification in all messages
✅ Following carrier guidelines and regulations
Pre-Registration Disclosure
Important Notice
While we are in the process of obtaining A2P 10DLC registration, our SMS capabilities may be limited. We are working diligently to complete registration to ensure reliable message delivery for all our restaurant partners.
Expected timeline: Registration typically takes 1-7 business days after submission.
Contact Information
Questions about SMS Compliance?
Email: contact@agooai.net
Phone: 1-800-XXX-XXXX
Address: [Your Business Address]
For SMS opt-out (once service is active), reply STOP to any message.