Privacy Policy
Effective Date:
Information We Collect
Order Information
- Customer name and phone number
- Order details and preferences
- Delivery/pickup addresses
- Order history and timestamps
Communication Data
- Phone call recordings (for quality and training)
- SMS message history
- Customer service interactions
Technical Information
- IP addresses
- Browser type and version
- Device information
- Usage analytics
How We Use Information
Order Fulfillment
- Process and confirm orders
- Send order status updates
- Coordinate with restaurants
- Handle customer service
Service Improvement
- Analyze usage patterns
- Improve AI accuracy
- Enhance user experience
- Debug technical issues
Legal Compliance
- TCPA compliance
- A2P 10DLC requirements
- Tax obligations
- Legal proceedings
Data Sharing
We share information only as necessary:
- Partner Restaurants: Order details for fulfillment
- Service Providers: Twilio for SMS, AWS for hosting
- Legal Requirements: When required by law or court order
- Business Transfers: In case of merger or acquisition
We NEVER:
- Sell personal information
- Share data for marketing purposes
- Use information beyond stated purposes
Data Security
We implement industry-standard security measures:
- Encryption in transit and at rest
- Regular security audits
- Access controls and authentication
- Incident response procedures
- Employee training and background checks
Your Rights
You Can:
- Access your personal data
- Correct inaccurate information
- Request deletion of data
- Opt out of communications
- Lodge complaints with authorities
California Privacy Rights
California residents have additional rights under CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we don't sell data)
- Right to non-discrimination
Children's Privacy
AgooAI does not knowingly collect information from children under 13. If we discover we have collected such information, we will promptly delete it.
Changes to This Policy
We may update this policy periodically. Significant changes will be notified via email or SMS to active users.